Help & support

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You can create your ad via your pro space by identifying yourself with your codes. Before putting your ad online, our team will check to see that all the elements entered meet our graphic charter.

You can also send us by email all your texts and photos. To find the email address of our studio team, go to the "Our team at your service" tab.

You can send your items by email to our studio team. Go to the "Our team at your service" tab to find the email address corresponding to your guide. If you want to send us several photos but they do not go by email (because they are too heavy), you can also send them to us via the WeTransfer platform.

You can modify your ad by logging into your professional space (however, modifying the photos remains our responsibility), by calling us or by sending an email to our studio team. Go to the "Our team at your service" tab to find the email address corresponding to your guide.

The modification of the photos remains our responsibility. You can send them by email to our studio team. To do this, go to the "Our team at your service" tab to find the email address corresponding to your guide.

You can modify your ad throughout your publication year by logging into your pro space, calling us or sending an email to our studio team. Go to the "Our team at your service" tab to find the email address corresponding to your guide

You have the option of modifying your advertising visual up to 3 times, at no additional cost. Contact our studio team to make this change. To do this, go to the "Our team at your service" tab.

It takes about two weeks for the studio team to contact you. If you are a new customer, a request for information will then be sent to you by email. If you are already a customer, your ad update will be effective within 15 days. During periods of high activity (June / July), this period may increase to 3 weeks.

Your advertisements and advertising visuals are visible online on the site corresponding to your region. Your advertising visuals appear on your activity section and geolocated throughout the site for a better user experience.

The advertisements on our websites are listed in order of contract value, however no bidding possible. For equal contract value, they will then be issued randomly.

When renewing your insertion order, our sales representative will provide a precise and detailed statistical update with you.

There is no automatic renewal of your insertion order. The sales representative in your sector will contact you to take stock of your year of publication and present our developments to you. You can also renew your ads directly via your pro space.

An advertisement on our site consists of the advertiser's contact details (name, address, telephone numbers, email, web link and social networks), a descriptive text with the possibility of being translated into 3 other languages ​​(4 with le basque for the Guide of the Basque Country), up to 12 photos, a video of the advertiser, its opening, closing and annual closing times, a price and reservation button, internet users' opinions via the Tripadvisor © and Google © platforms, an individual site map and an experiential user journey to best organize their stay (activities nearby, articles produced nearby as well, etc.)

Customer service

To contact our customer service, go to the "Our team at your service" tab. Commercial, Studio, Accounting, we are at your disposal.

Our sales representatives are at your disposal by phone, e-mail but can also schedule an appointment with you. Our goal ? Being as close as possible to our customers to study your digital needs together. You will find a sales representative in each region.

To find the sales representative in your sector, go to the "Our team at your service" tab.

You can go to the "Our Offers" tab to choose the formula you want to add to your current listing. You also have the option of contacting our regional sales representative by phone or e-mail. Go to the "Our team at your service" tab to find the email address corresponding to your guide.

To renew your subscription, there are several solutions available to you. You can connect to your professional space to renew your registration directly online. You also have the option of contacting our regional sales representative by phone or e-mail. Go to the "Our team at your service" tab to find the email address corresponding to your guide.

Billing

You can reach the accounting department by email at compta@negocom-atlantique.com or by phone at 05 53 03 99 02 from Monday to Thursday from 9a.m. to 5p.m. and Friday from 9a.m. to 2p.m.

Your invoice will be published about two weeks after signing your order form. It will be sent to you by email unless you request it to be sent by post when confirming your order.

You can request it by email at compta@negocom-atlantique.com or by phone at 05 53 03 99 02 from Monday to Thursday from 9a.m. to 5p.m. and Friday from 9a.m. to 2p.m.

By bank transfer with our RIB which can be found at the bottom of the page of your invoice or by check payable to SARL Negocom Atlantique at the address of 134 avenue du Maréchal Juin - Immeuble le 1857 - Hall A - 24000 Périgueux - FRANCE. If your order was made online, you can also pay by credit card.

Once validated, your order cannot be canceled under any circumstances. Do not hesitate to consult our General Conditions of Sale for more information.

Various

By logging in to the "Login" tab by entering your codes. Your username is your email address.

You can appear on several guides only if you have a postal address on each of the guides concerned. It is therefore not possible to enter a single address on several guides.

SARL Negocom Atlantique is the publisher of all of our Regional Guides. Its head office is located in the Dordogne at a place called 134 avenue du Maréchal Juin - Immeuble le 1857 - Hall A - 24000 Périgueux - FRANCE.

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